CALL CENTER: +48 86 222 34 88

FAQ

Who should I contact for getting help?
If you have any questions or problems related to the system or bike, please contact our hotline on +48 86 222 34 88

We wish you a pleasant and safe use of the Polski Rower Public Bike Rental System

1. What should I do to be able to ride a bike?
complete the registration form in the REGISTRATION tab
check your e-mail and click on the activation link received in the e-mail (check also the SPAM folder - there sometimes "fall" our e-mails)
top up your account in the system with at least PLN 19 (initial payment) If you want to ride a bike longer without worrying that you will run out of funds for subsequent loans, top up the account with PLN 19
download the Filfri Polski Rower app from Google Play or the App Store
go to the nearest station of the Polish Bike

2. What is the minimum amount required to rent a bike?
The minimum amount on the User's account is PLN 9. If the balance is lower - it will not be possible to rent a bike. We suggest maintaining a balance of approximately PLN 12 - 15 so that you can use your bike without worrying about time even during long journeys without the need to recharge your account frequently. If you want to rent 2 bicycles on your account should be at least 18 PLN

3. What is the phone number and PIN for, and login and password for?
The telephone number and PIN are used to rent a bike in the station and log in to the mobile application
Login and password are used to log into the user panel

4. What does the 6-digit bike number mean?
The number of each bike in the Polski Rower system consists of 6 digits - eg 031111
03 is the Lomza prefix. When renting a bicycle, always enter the exact number

5. Is it possible to register without access to the Internet?
No. Registration can be done only via a web browser on a computer or a mobile device

6. What is the Polish Bike station located in Łomża?
There are 11 stations in Lomza. You can see individual locations on the map on the home page or in the mobile application

7. When can I use the Polish Bike?
Bicycles in Łomża are available 24 hours a day during the cycling season - from April 26 to October 30, 2019

We suggest that you do not exceed the maximum statutory rental time - 12 hours

8.I can rent 2 bikes at the same time?
You can rent up to 2 bikes provided you have sufficient funds on your account in the system:
- 1 bike - PLN 9
- 2 bikes - 18 PLN